Return and Refund Policy

Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

  • Submit a Return Form: Complete the return form within 48 hours after receiving your order. 

  • Shipping Costs: We will cover the shipping costs for returning damaged or defective items.

  • Note on Natural Products: Our products, such as soaps and shampoo bars, are made with natural essential oils and plant-based oils, packaged in eco-friendly, plastic-free materials. Minor oil seepage onto the packaging is a normal occurrence and does not qualify as a defect for return or exchange.


Non-Damaged Product Returns

If you wish to return a product that is not damaged or defective, please adhere to the following:

  • Submit a Return Form: Complete the return form within 7 days after receiving your order.

  • Return Shipping Costs: Customers are responsible for paying the return shipping costs. Original shipping costs are non-refundable.

  • Inspection and Review: Once we receive your return, we will inspect the item. The review process takes 7-14 working days. You will receive an email notification confirming receipt of your return and informing you whether your refund has been approved or rejected.

  • Refund Processing: Upon approval, your refund will be processed, and a credit will be applied to your original payment method (e.g., credit card) within 30 working days.


Product Exchange

If you wish to exchange a product, please follow these steps:

  • Submit an Exchange Form: Complete the exchange form within 7 days of receiving your order.

  • Condition of Product: The product must be in good condition (unused and in original packaging).

  • Exchange Processing: If the returned product meets our requirements, we will ship the exchanged item within 7-14 working days after receiving and inspecting the return.

 

We are natural handcrafted skin & body care manufacturer founded in 2015, sold over 200,000 soap & shampoo bars annually.

4-Starlings is an independent skincare brand from Poland, with more than 300 retail outlets in Europe and Asia.

All products are independently developed by our own laboratory and handmade in Poland by factories that meet GMP standards.

We insist on using pure and gentle formulas. Our products do not add any chemicals or artificial fragrances, and meet the needs of the skin with the most natural and original ingredients.