Privacy Policy

Welcome to Four Starlings Hong Kong! We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit and make a purchase from our website https://4starlings.com.hk/

1. Information We Collect

When you visit our website, we may collect the following types of information:

• Personal Identification Information: This includes your name, email address, shipping and billing addresses, and phone number, which you provide when you create an account, place an order, or subscribe to our newsletter.

• Payment Information: We collect payment details like credit card numbers or other payment method information to process your transactions. Please note, we do not store your full payment card details on our servers. This information is securely handled by our third-party payment processors.

• Order and Purchase Information: We collect details about the products you purchase, your order history, and any preferences you share with us.

• Usage Data: We may automatically collect information about how you access and use our website. This can include your IP address, browser type, device information, pages you visit, and the time and date of your visit. This helps us understand how our customers use our site and how we can improve it.

• Cookies: We use cookies to personalize your experience, analyze site traffic, and for marketing purposes. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly if you do so.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Your Orders: We use your personal and payment information to process your purchases, confirm your orders, and ship products to you.

• To Communicate With You: We may use your contact information to send you order updates, shipping notifications, and to respond to your inquiries and requests.

• To Improve Our Website and Services: We analyze usage data and feedback to understand customer needs, troubleshoot issues, and enhance your shopping experience.

• For Marketing and Promotions: With your consent, we may use your email address to send you our newsletter, special offers, and information about new products. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link at the bottom of the email.

• To Ensure Security: We use your information to prevent fraudulent activities, enforce our terms of service, and protect the security of our website and our customers.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties to help us operate our business, such as:

• Payment Processors: We share payment information with secure payment gateways (like Shopify Payments, PayPal, etc.) to process your transactions.

• Shipping Providers: We share your shipping address and contact information with shipping carriers (like USPS, FedEx, etc.) to deliver your orders.

• Service Providers: We may use third-party services for website analytics, marketing, and customer support. These service providers are bound by strict confidentiality agreements and are only allowed to use your information to perform their specific services for us.

• Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or a court order, or to protect our rights, property, or safety, or that of others.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete data.

• Deletion: Request that we delete your personal data from our records.

• Object: Object to the processing of your data for certain purposes, like direct marketing.

• Withdraw Consent: Withdraw your consent to our use of your information at any time.

To exercise any of these rights, please contact us at [Your Email Address].

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use SSL (Secure Socket Layer) technology to encrypt all data transmitted between your browser and our website. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [Your Email Address], and we will take steps to remove that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Contact Page.